Frequently asked questions

If I provide the lock box code, will you shoot an unattended home?


Yes, We will shoot unattended homes. For liability and security reasons, it is highly recommended that the agent or agent's representative be present at the photo shoot.




What is the best time of day to photograph my home?


If your home faces east or south, we recommend a morning appointment. If you home faces west or north, an afternoon photo session would be the best choice.




Do your photo packages include "Photoshop" editing?


All of our packages include our in-house basic image editing, which includes straightening, cropping, adjusting the color, contrast, brightness, saturation, etc. We will also try to remove a "limited" amount of small image flaws from you photo set. If you need large items removed from your photos, excessive amounts of items removed/edited, layers, masking, compositing or advanced Photoshop editing, please contact us.




What is the resolution of the photos I will receive?


Clients receive two sets of images. The first set contains the high-resolution images ,which are 5184 X 3456. These images are great for printed materials and advertisements. The second set contains the web-optimized images (MLS), which are 2048 X 1362. These images are great for web, mobile and the MLS. All images are delivered in JPEG format.




Can you upload the photos to MLS for me?


Due to MLS regulations, 3rd party vendors are not allowed to log in to MLS under an agent’s name and password.




What if I am not satisfied with my images?


Customer service is very important to us. We try extra hard to make sure you are satisfied with your photos. If for some reason you are not satisfied, please contact us immediately.




Do you carry general liability insurance?


Yes.




Why should I utilize professional photos?


According to a recent survey by the National Association of Realtors, 88% of buyers use the Internet in their search for a new home. Professional real estate photography scores as one of the most useful tools in making a positive first impression of a property. In addition, according to a Wall Street Journal article, real estate listings with professional photos typical command higher asking prices.




How many photos will I receive for my property?


We typically capture and deliver 30 - 50 images per property. If there is a specific area or room that you would like additional coverage please let us know.




How quickly and how will receive my photos?


You are guaranteed to receive your photos within 48 hours of the day they were captured, however often times you will receive them within 24 hours. To make media delivery as fast and easy as possible, you will receive a detailed email with a link to access and download your photos.




How quickly and how will I receive my video tour or aerial video?


You are guaranteed to receive your video within 72 hours of the day they were captured, however often times you will receive them within 48 hours. To make media delivery as fast and easy as possible, you will receive a detailed email with a link to access and download your videos.




How do I pay for a service?


Initially when you schedule online you will be prompted to provide a credit card to secure the reservation. Your credit card is not billed until after the photos and/or videos have been delivered to you. If you do not wish to pay with the credit card you secured the reservation then please contact us before the day of your service.




Are there travel fees in addition to the service fee?


Travel fees (miles and tolls) are added when the location of the property is more than 25 miles from our address at 700 Rockland Rd, Rockland, DE 19732. We always try and keep our additional fees to a minimum. Our travel fees are the following: 26 - 50 Miles Flat Mileage fee of $40 + any tolls. 51 - 100 Miles Flat Mileage fee of $75 + any tolls. The Travel fee will be added to your final invoice upon completion and delivery of your visual service.




Do you offer headshot photography for agents?


We do offer headshots photography for agents and brokers. Headshot sessions are available at $79 which include an onsite photo session and picture editing.